North West Tea Direct

Q. What is NWTDirect? A. NWTDirect is an extension of our extremely successful website online ordering system. Q. How does it differ to the standard website? A. Its targeted at Smaller, Stockless or the bigger dealers that want 3rd party delivery. This gives a dealer the ability to order 1 bag of tea and have it delivered direct or to a 3rd party anywhere in the UK. Q. Was that not possible through the standard website? A. NWT has traditionally targeted the larger companies who stock lines and have the ability to hold these lines until they are ordered. Our minimum order on the main system is targeted at full packs or pallets. Through NWTDirect much smaller orders can be made. Q. But there will be an extra cost for this? A. Obviously for the extra work involved in both warehouse and admin there will be an extra charge, but the cost will be significantly lower than our competitors as an overall package and with No hidden percentages. Q. Is there an extra charge for 3rd party delivery and how will that work ? A. We will not be adding an extra charge for 3rd party delivery in fact there will be NO charge for any deliveries with over 7 single items! So ideally a customer of NWTDirect can simply total up the daily sales in the FM sector, order through our system, and have free next day delivery. If they want it delivered to a customer then they simply fill in the details as they order, if it’s a regular customer these details are saved. All orders are dispatched on a next day service with UPS. Q. Are all of NWT 500+ SKU’s now available in single units. A. 95% are now available in singles; obviously there are some we couldn’t make cost effective such as 1 kilo of sugar! But we have tried our best to work costs with overheads to make this as easy and cost effective for both NWTDirect and our customers. Q. When does NWTDirect launch? A. We are up and running as of 01.11.11 just in time for the Christmas rush. Any customer who has an account with NWT can use both systems with the same log on details. We are also offering a free pack of biscuits with all NWTDirect orders until the end of the year, whether direct to a dealer or 3rd party. Q. What about Dealers who don’t have a standard NWT account can they access the system? A. The service is for anyone who wishes to use it if your quite happy to stock or meet min orders then stay in the standard system, if you want smaller orders or 3rd party use NWTDirect, Dealers can use both. If you have accounts with us now your details will already be loaded into the new online system for ease of use. We have decided that as this is potentially 3rd party delivery we will only take orders for NWTDirect through the online system, this ensures the correct details are input by the dealer and not left to chance on a telephone call with one of our sales operators. Any dealer wants any help with the system our IT dept will be happy to help.